Refund Policy

Effective Date: 20/02/2025

At UtkarshSathi, we are committed to providing excellent customer service and ensuring your satisfaction with our home loan and loan against property services. Please review our refund policy below.

Refund Eligibility

As a Direct Selling Agent (DSA), we act as an intermediary in the loan application process. We do not directly process loan applications or disburse funds. Refunds are not applicable to fees related to the loan application, as we do not charge any upfront processing fees directly from customers.

However, in specific cases where we charge a processing fee for our services, refunds may be considered under these conditions:

  • Refunds for Incorrect Charges: If a processing fee has been incorrectly applied, a refund may be issued.
  • Unprocessed Applications: If a loan application is not processed due to an error on our part, you may be eligible for a refund.

Non-refundable Fees

  • Fees Paid to Lenders: Any fees paid directly to banks or financial institutions are non-refundable.
  • Government Fees or Taxes: Any governmental charges related to the loan application are non-refundable.

Refund Process

  • Contact Us: Email us at Info@utkarshsathi.com or call 9259685825 within 7 days of payment to request a refund.
  • Provide Documentation: Include details such as payment receipt and loan application number.
  • Refund Evaluation: We will review the request and notify you of the decision. If approved, the refund will be processed within 15 business days.

Processing Time

Refund requests will be processed within 15 business days, depending on the payment method.

Changes to the Refund Policy

We reserve the right to update this refund policy at any time. Changes will be posted on this page and take effect immediately.

Contact Us

UtkarshSathi

Email: Info@utkarshsathi.com

Phone: 9259685825

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